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Level 1: Joiner
Posts: 5
Registered: ‎25-08-2019

Cannot call out on my new phone or receive calls

got a new phone today I cannot call out or receive calls but all my Internet is working any ideas
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Cannot call out on my new phone or receive calls

@Newtm Use your old sim if it's the same size.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎25-08-2019

Re: Cannot call out on my new phone or receive calls

Cannot use old sim they turn it off
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Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: Cannot call out on my new phone or receive calls

@Newtm 

You need to contact customer services Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: Cannot call out on my new phone or receive calls

Sounds like it's eing changed to the new sim

Try rebooting the phone

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808