on 10-04-2020 18:53
on 10-04-2020 18:54
on 10-04-2020 18:54
on 10-04-2020 18:58
on 10-04-2020 19:01
on 10-04-2020 19:01
You need to contact customer services Guide: How to find help & contact O2
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 10-04-2020 19:20
on 10-04-2020 19:20
Sounds like it's eing changed to the new sim
Try rebooting the phone
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808