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Cannot call from abroad

Maccaloon123
Level 1: Joiner
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Registered:

I am currently in Barbados and had an international bolt on installed on my account so I could call my Mum in the hospital while I was away and nothing works. I get data and messages, but I cannot make calls. I use the 011 44 prefix, but I keep getting message my call cannot be completed. 

 

I really need help as I want to let my mum know I am okay and I want to call her. Even the 02 number from abroad or the 202 number does not work. 

please help! 

martin

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Cleoriff
Level 94: Supreme
  • 104866 Posts
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Registered:

@Maccaloon123 

The international bolt on is to call from the UK to people abroad.

You may have a roaming bar.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104866 Posts
  • 783 Topics
  • 5192 Solutions
Registered:

@Maccaloon123 

The international bolt on is to call from the UK to people abroad.

You may have a roaming bar.

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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