Cannot access Internet using mobile data

[Olinguito]

I have not been able to access the Internet with my O2 mobile data since yesterday, when my monthly data allocation was reset. I can make/receive phone calls and send/receive text messages as normal.


At the monent I can only access the Internet on wifi. Can this problem be fixed so I can access the Internet using mobile data again?

Thanks for any help.
George

[Cleoriff · Accepted solution]

The system had been down all day @Olinguito

Please see the main thread here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

[Cleoriff]

Lock and merge

[laura_igl]

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.