Cancelling using cool off Period with o2 Switch up
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-09-2024 23:22
Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am waiting on from o2, can I take it to my local store and return it as long as it’s within the 14 day cool off period??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-09-2024 08:17
If you ordered through a store, yes.
If not, you need to return it via the channel you received it.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 17 Posts
- 1 Topics
- 0 Solutions
on 10-09-2024 08:29
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-09-2024 08:29
Thank you, and if I return the device I am waiting on will I still be able to cancel my whole contract without incurring any charges as I am in a cooling off period
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 10-09-2024 08:50
Yes you can
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-09-2024 21:21
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-09-2024 21:30
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-09-2024 21:31
All advisors were removed from here ages ago @Rossp
Just us customers here now.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 17 Posts
- 1 Topics
- 0 Solutions
on 23-09-2024 21:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-09-2024 21:33
Ah okay, just hope I will be able to cancel the whole contract as I haven't been able to find anywhere that it tells me otherwise
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-09-2024 21:39
I posted you a link to the O2 help page in my first reply @Rossp
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 17 Posts
- 1 Topics
- 0 Solutions
on 27-09-2024 11:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-09-2024 11:49
Do I need to wait for my new phone to be returned to O2 before I use my PAC code or can I use it now and get my number ported over