Cancelling upgrade

[Sue13]

I upgraded this afternoon but changed my mind about the tariff I chose.  O2 have said I have to decline my new phone when it arrives, this is the only way to cancel the upgrade.  I still want the new phone but not on the tariff I chose!  How do I resolve this?

[jonsie · Accepted solution]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

[Cleoriff]

@Sue13 

I think if you contact the sales team you will get a better answer.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255