Cancelling the auto top up for pay and go

[Anonymous]

Hi can you tell me how to cancel the auto top up on pay and go please

[Cleoriff · Accepted solution]

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@Anonymous wrote:

Hi can you tell me how to cancel the auto top up on pay and go please

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Go into My O2 and do it there

http://www.o2.co.uk/myo2

Or ring customer services on 4445

[MI5]

or close the bank account attached to it 

[jonsie]

If you can't manage it in my O2 call 4445 or your bank can cancel it for you.

[Anonymous]

Hi,

Thanks for opening this topic, I was interested too. I managed to do it online so I though I would share the info:

Somehow I got to this URL https://autotopup.o2.co.uk/O2UK/EndTopup.aspx  and found a "cancel auto top-up" button. After that, it still requests you to click on "cancel my top up". I then received an email confirmation of cancelling the auto top-up

Hope this helps!

[Cleoriff]

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@Anonymous wrote:

Hi,

Thanks for opening this topic, I was interested too. I managed to do it online so I though I would share the info:

Somehow I got to this URL https://autotopup.o2.co.uk/O2UK/EndTopup.aspx  and found a "cancel auto top-up" button. After that, it still requests you to click on "cancel my top up". I then received an email confirmation of cancelling the auto top-up

Hope this helps!

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That link you provided doesn't work @Anonymous It takes you to 'File or Directory not found Error 404'..

[MI5]

Works for me....

[Cleoriff]

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@MI5 wrote:
Works for me....

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Good. Not me though and have just tried again. No matter....I wont be using it anyway

[Cleoriff]

[MI5]

No need to worry then