Cancelling new contract but keeping 4 year old number

[SHOUT]

Hi all. I have been with 02 for nearly 4 years now and today decided to upgrade from an iPhone 6 to XR. I am having second thoughts and wondered if I cancelled within the 14 days cancellation period can I still  request my PAC code/ old phone number if I go to a sim only deal elsewhere? Or will I lose my phone number? Thanks in advance

[MI5]

@SHOUT yes, if your old tariff is still available you will revert back to it. If not you can just cancel immediately but get your PAC first as it will be difficult to obtain from a cancelled contract.

[SHOUT]

Just spoke to 02 and they won't give me the pac code until I return the phone(?)

[MI5]

@SHOUT complete rubbish!

They cannot deny you a PAC at anytime.

Call back and correct them on their mistake.

From OFCOM website:

Switching and keeping your number

Keeping your number when switching provider is called 'porting' your number.

You’ll need to contact your current provider and request a Porting Authorisation Code (PAC). This is a numerical code that you must then give to your new provider.

A PAC must be provided to you immediately over the phone or within two hours by text. Once you have a PAC, it is valid for 30 days. If it expires, you can request a new one. In some circumstances there may be a charge for porting.

Once you have given your new provider the PAC, they will notify your current provider of the port request, and your number should normally be ported and ready to use with your new services within one business day.

Don't forget that if you’re still in contract with your old provider, you may have to pay early termination charges.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switchi...

[Marjo]

Hi @SHOUT, please do let us know how you get on with this and if you managed to get your PAC ok in the end?