Cancelling new SIM (not activated yet)

[Matt2020]

Hi,

The other day I signed up for a pay monthly SIM. A number has been assigned and the SIM is apparently in the post. I now no longer want the O2 SIM and 12 month contract.

Since it's not yet received and not even activated, how can I cancel without incurring a cost?

Thanks

Matt 

[jonsie]

you need to keep trying to call them

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[pgn]

Also this should help:  O2 have extended their return/right to cancel policy from 14days to 28days, including change of mind, until 31-May-2020:

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

[Matt2020]

Thank you for both these responses. I guess there should be no issue withdrawing from the contract, the bit I'm unsure of is if I'll still get hit with a charge

From your link I found their change of mind policy states
Can I return my sim only contract?

If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 28 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.

We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.

If you bought your sim only contract along with an Apple Watch, they’re both within the 28-day return period and you decide to return your sim only contract, you’ll need to return your Apple Watch as well.

Thanks

Matt