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Level 1: Joiner
Posts: 5
Registered: ‎05-08-2018
Accepted Solution

Cancelling my contract

Hi. My contract ends on 25th November 2019. I want to leave o2 to join three.

1) I have been told that I can leave O2 on the 25th October for no extra charge. Is this correct?

2) what will my final bill be - I’ll have one bill on the 25/10 (£30) but if I cancel on the 25/10 will I only have one day worth of services to pay for?

Thank you!
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Posts: 106,284
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: Cancelling my contract

@DiDi2 

If you follow the text method here you will be texted back with any fees etc Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎05-08-2018

Re: Cancelling my contract

Thank you. Just so I am understanding correctly. If I cancel my contract 30 days before it ends I will not be charged?
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Level 68: Extraordinaire
Posts: 15,614
Registered: ‎31-03-2010

Re: Cancelling my contract

@DiDi2 Take a look at the link provided. It is no longer necessary to give 30 days notice.

I DO NOT WORK FOR O2



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Posts: 106,284
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: Cancelling my contract

@DiDi2 

Whilst 30 days notice is no longer required, you still have to pay the full term of your contract, so if you cancel early, you will be charged up to the end date. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)