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Cancelling my contract

Anonymous
Not applicable

I'm away in Australia and want to cancel my contract but it won't let me call 202 for customer service and when my sister rang the number to cancel it for me they wouldn't let her do it and said I would need to come online and speak to someone via chat in order to have my contract cancelled. However I am 11 hours ahead of the UK so the chat is always offline when I am able to get on it. This issue needs sorting straight away as I am extremely disappointed with the customer care from o2 who I have been with for 12 years. 

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MI5
Level 94: Supreme
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Registered:
There is a free number to call from abroad on this link http://www.o2.co.uk/contactus
Try early morning UK time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
There is a free number to call from abroad on this link http://www.o2.co.uk/contactus
Try early morning UK time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable

I just would like someone to pick up the phone during business hours for me to cancel my contract. I spent a total of 2 and a quarter hours in a queue yesterday without getting through. Live chat was down. I tried again this morning and I was back in a queue again. I hung up - there is a limit of on the number of times I want to listen to that Arctic Monkeys song!

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MI5
Level 94: Supreme
  • 143442 Posts
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Registered:
O2 are aware of an issue with customers contacting CS and hope to have it resolved soon.
Meanwhile there is a help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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