Cancelling my airtime plane

[Tbits]

So with the email I received regarding the price rises and switch up changes. It stated on the email that I can cancel my airtime plan without having to pay the early termination charges.

Do I have to call O2 to cancel my airtime plan or can I use the PAC/STAC to switch to a different network to cancel my m

service with O2?

I am afraid that if I use the PAC/STAC route, O2 might still charge for an early termination fee.

Thanks for the help.

[MI5]

@Tbits 

as per the email, you need to call o2 on 202

Contact us

Call us for free from your O2 mobile on 202 if you’re a Pay Monthly customer. Otherwise, it’s 0344 809 0202 from any other phone.

[madasaf1sh]

Yet another one who cant read an email...

[pgn]

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@madasaf1sh wrote:

Yet another one who cant read an email...

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An e-mail which was quite clear on what to do, I thought... 🤷

[FMCCOOL302]

I tried them on the chat via the app every time they end the chat so I'll be calling tomorrow for the same price I am paying now £15.00 I can get Unlimited with Giffgaff for 18 months yet in a couple of months I would be paying £17.50 no thanks.

[madasaf1sh]

You need to call up, and they wont match giffgaff, best thing to do is call up, ask for you pac and then move to giffgaff

However for £1 more you an have a one month contract with ID Mobile Unlimited Data via uSwitch and then you are not locked into an 18mth contract..