Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Cancelling my O2 account

I have recently moved abroad and want to cancel my O2 contract as it costs too much to retain my UK number. I have tried the on line chat and after being told that they would transfer me to the recontract team I was cut off after waiting 10 minutes and now the chat line if offline. I have then tried phoning and deputy being told the line opens at 8.00a.m when I get through I am then told it does not open until to 10.00. All I want to do is to cancel my account and all I am getting is being sent round in circles. Can anybody tell me how to cancel my account??
Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Cancelling my O2 account

[ Edited ]

You have to do this through Customer Services as you are abroad. They will advise you of outstanding balances you need to settle up before cancelling. Please do not use Live Chat for this. They do not have a good record with any account based issues

If you have access to a landline this is the number you should try when they open

From abroad +44 3448090202

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Anonymous
Posts: 0

Re: Cancelling my O2 account

@Anonymous please do not use Live Chat for this. Firstly they are unable to close your account and secondly they WILL make a right pigs ear of it.

Please do call customer services, be prepared for a wait of up to an hour for cancellations based on feedback from other members. Best time to call us early in the morning, between 8 and 10 am uk time.
Anonymous
Posts: 0

Re: Cancelling my O2 account

[ Edited ]

hi @Anonymous 

 

Sorry to hear you are having such a hard time, but the best way  is after 10.00, ring customer services and they will go trough all details with you, like charges,final  bill etc...

 

Edit: at 10.00 it will not be busy

Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Cancelling my O2 account

As you are aware now, there is no easy way to cancel when you are overseas. Your only option is to call the free number and be patient. Leave the direct debit in place if that's how you pay until you get a zero bill. I presume you don't want to keep the number if you live overseas now so a PAC isn't necessary.