Cancelling monthly contract

[Anonymous]

I am having real trouble cancelling my 1 month rolling contract as every time I ring O2 I get disconnected and I tried disconnecting through online chat but both times I get disconnected by the person on the other end. Now I'm trying to do it again but it says all the online advisors are busy. I'm pulling my hair out here!

[perksie · Accepted solution]

You could try this but Live Chat seems to be working:

https://www.o2.co.uk/apps/help/help

[adamtemp64]

or put it in writing to

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Quoting all the info they will need to identify you and send it recorded delivery

[Anonymous]

Hi Adrian.

There is a landline you can use if you wish.

From a landline 0844 809 0202 > 5p / min

Hope all goes well.

[Anonymous]

Google says that 0161 705 5000 is the O2 head office switchboard so you could call that and ask for customer services.

[perksie]

Even with O2 it's not necessary to ring head office for such a simple request.