Cancelling during the cooling period - first month refunded?

[Anonymous]

Hi,

I've had a friend who recently has taken out a contract through Carphone Warehouse with O2 - but they've made a mistake with the contract as they had an offer with the iPhone 6 handset cost being cheaper than usual with a code - but it didn't work. I know we can cancel the contract and get a refund on the handset cost as we've spoken directly to them, but they've also been charged this morning for the first payment of the contract (£32). 

When we cancel the contract through Carphone Warehouse and get a refund on the handset, will they also get a refund on this first bill payment? We haven't done anything with the phone, haven't unboxed it or anything.

Thank you in advance for any help on this topic! 

[Cleoriff]

Hi @Anonymous As long as you cancel within the cooling off period...then yes you should be fully refunded as long as you haven't used the phone at all..

[Anonymous]

Should just be a straight refund

[Anonymous · Accepted solution]

Hi @Anonymous

  It's all done automatically. Once the account is closed down, any moneys you are owed will be refunded back to your account.

[Bambino]

This is all between the OP and Carphone Warehouse. Nothing really to do with O2.

[Anonymous]

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@Bambino wrote:

This is all between the OP and Carphone Warehouse. Nothing really to do with O2.

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The handset refund is CPW responsibility,but the bill refund is issued by O2. Once CPW mark the handset as returned,the account will be closed and then the refund is issued.

[MI5]

There will be a deduction for anything used outside of any allowances though, but otherwise a straight refund.