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Anonymous
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Cancelling during the cooling period - first month refunded?

Hi,

 

I've had a friend who recently has taken out a contract through Carphone Warehouse with O2 - but they've made a mistake with the contract as they had an offer with the iPhone 6 handset cost being cheaper than usual with a code - but it didn't work. I know we can cancel the contract and get a refund on the handset cost as we've spoken directly to them, but they've also been charged this morning for the first payment of the contract (£32). 

 

When we cancel the contract through Carphone Warehouse and get a refund on the handset, will they also get a refund on this first bill payment? We haven't done anything with the phone, haven't unboxed it or anything.

 

Thank you in advance for any help on this topic! 

Posts: 100,729
Topics: 768
Registered: ‎14-01-2013

Re: Cancelling during the cooling period - first month refunded?

Hi @Anonymous As long as you cancel within the cooling off period...then yes you should be fully refunded as long as you haven't used the phone at all..

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Anonymous
Posts: 0

Re: Cancelling during the cooling period - first month refunded?

Should just be a straight refund
Anonymous
Posts: 0

Re: Cancelling during the cooling period - first month refunded?

Hi @Anonymous

 

  It's all done automatically. Once the account is closed down, any moneys you are owed will be refunded back to your account.

Level 70: Enigma
Posts: 17,172
Registered: ‎31-03-2010

Re: Cancelling during the cooling period - first month refunded?

This is all between the OP and Carphone Warehouse. Nothing really to do with O2.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Cancelling during the cooling period - first month refunded?


@Bambino wrote:

This is all between the OP and Carphone Warehouse. Nothing really to do with O2.


The handset refund is CPW responsibility,but the bill refund is issued by O2. Once CPW mark the handset as returned,the account will be closed and then the refund is issued.

Posts: 116,751
Topics: 575
Solutions: 16,215
Registered: ‎04-04-2012

Re: Cancelling during the cooling period - first month refunded?

There will be a deduction for anything used outside of any allowances though, but otherwise a straight refund.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)