on 14-06-2015 10:18
I've had a friend who recently has taken out a contract through Carphone Warehouse with O2 - but they've made a mistake with the contract as they had an offer with the iPhone 6 handset cost being cheaper than usual with a code - but it didn't work. I know we can cancel the contract and get a refund on the handset cost as we've spoken directly to them, but they've also been charged this morning for the first payment of the contract (£32).
When we cancel the contract through Carphone Warehouse and get a refund on the handset, will they also get a refund on this first bill payment? We haven't done anything with the phone, haven't unboxed it or anything.
Thank you in advance for any help on this topic!
Solved! Go to Solution.
on 14-06-2015 10:23
on 14-06-2015 12:08
This is all between the OP and Carphone Warehouse. Nothing really to do with O2.
The handset refund is CPW responsibility,but the bill refund is issued by O2. Once CPW mark the handset as returned,the account will be closed and then the refund is issued.
on 14-06-2015 13:47
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)