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Anonymous
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Cancelling contract

Hi 

I just wanted to know how i go about cancelling my contract I have moved back to Australia and my contract should be up this month and would like to cancel it 

Thanks Amelia 

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Anonymous
Posts: 0

Re: Cancelling contract

[ Edited ]

Hi

It's best to ring them or it will drop onto a 30 day rolling contract.

Contact numbers here http://www.o2.co.uk/contactus

 

a members guide on cancelling a contract here

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Posts: 1,035
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Registered: ‎13-07-2008

Re: Cancelling contract

[ Edited ]

Normally I would strongly recommend cancelling in writing by recorded delivery so you have proof the cancellation was received. However if you are already in Australia this would be pricier than normal as you'd be needing to use international registered post which costs about 15AUD

https://m.auspost.com.au/view/pac/international-options

Calling may be an option but again as you are calling internationally it could get pricey.

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Posts: 1,035
Topics: 8
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Registered: ‎13-07-2008

Re: Cancelling contract

Sorry I tried to link directly to the postage prices but it didn't work. You can calculate them yourself using that link though. Just select international letter under 50g and choose the UK as a destination
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Posts: 104,094
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Registered: ‎04-04-2012

Re: Cancelling contract

Calling from your O2 phone to CS is a free call, so it would be my first choice in your case, but make sure you follow it up to ensure the account gets cancelled properly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 1,035
Topics: 8
Kudos: 154
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Registered: ‎13-07-2008

Re: Cancelling contract

Is 202 free from Australia?
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Posts: 89,790
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Registered: ‎14-01-2013

Re: Cancelling contract

This is the number to phone from abroad.....(for pay monthly customers...)

From abroad+44 3448090202Free†

*The Game Is On*

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Registered: ‎04-01-2009

Re: Cancelling contract

You just need to bear in mind the time difference which may necessitate an inconvenient time for yourself but it needs to be done as a one-off.