Cancelling contract without calling`

[Doganru]

Im starting to get annoyed. I suffer from extreme anxiety and am being forced to make a call to cancel my contract. This is disgusting and bordering discrimination. I have tried to find many work arounds and cannot. 

[madasaf1sh · Accepted solution]

@Doganru 

All the ways to cancel can be found here Guide: Cancelling Your Contract 

You can request a STAC Code and pass it on to your new provided which will allow the contract to be cancelled without speaking to someone.. Guide: How to get your PAC [June 2021 Update] 

[TallTrees]

Hi there @Doganru 

Welcome to the o2 Community forum 

You can cancel your contract and be in control without contacting the customer services, as mentioned below.

Good luck and best wishes 

[mutantcarrot]

be aware if you use a STAC code you will lose your phone number!  A PAC will allow you to transfer your number to someone else and will terminate the contract.

This is what I did to leave O2.

1) I sent an SMS to 65075 with the text:  PAC

2) I received an SMS from 65075 with my PAC code, its expiry date, and the fact i wouldnt need to pay anything to use it (you may have a termination fee if you are in contract, the PAC reply will tell you)

3) I gave this PAC to my new provider (via a web form on their website).

4) two days later my new provider was up and running with my "old" number.  O2 contract ceased at this time.

No phone calls involved.

(I then went off to file a complaint with O2 because they charged me my full contract, that complaint was upheld today - that is a different story of course!)

[Marg31]

I have texted 3 times but not received my code

[madasaf1sh]

@Marg31 

Then you need to call to get your PAC - number to call is 0344 809 0202 or 202 from and o2 phone if PAYG 0344 809 0222 or 4445 from your o2 phoe..

[Joolzzz79]

I have a similar situation.  Been told I have to call to get my airtime plan unlink from device plan before they can cancel it which cannot be done online (****** if you ask me) they’ve registered me with the access team after I kicked off but now need to wait for them to email me meaning my cancellation is delayed more and they get more money (convenient for o2), total nightmare.  As soon as I have paid everything off on my account I am ditching this discriminatory company.

[AK2024]

Same situation tonight. I've been following links online MY 02 etc... for 2 hours and furious at the gimics to make it almost impossible to leave the account.

[AK2024]

Nightmare

[pgn]

@AK2024 and @Joolzzz79 - have you read Guide: How to get your PAC [June 2021 Update] and then Guide: Cancelling Your Contract?

These help many in your position. Good luck!