Cancelling contract or changing to sim only

[Unhingxd]

So I've had conversations with O2 about my situation, I got arrested and the police took my phone's, I gave them passwords.

One of my phone's was dismantled clearly on purpose as I had given the right passwords for EVERYTHING and they have cheapskated their way through compensation. They have given me £150 back for a Huawei P30 that was good as new. I'm still paying £55 a month for this phone and it's impossible getting through to O2 on the phone. I don't have my address on my account updated and can't do this until I get my other phone back from the police. What am I supposed to do keep paying for a phone I haven't used in 6 months and will never get back or can I get some help because I've literally been wrongfully arrested and had a phone destroyed on purpose. This was completely out of my control

[MI5 · Accepted solution]

@Unhingxd 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks