Solved: Cancelling auto top up

Anonymous · ‎13-12-2014

I have built up loads of credit on my PAYG account and now want to stop auto top ups. Despite the online info saying it can be cancelled at any time I just can't find how to go about it. Does anyone know???

MI5 · ‎13-12-2014

@Cleoriff wrote:
Ring 4445 and ask them to do it for you?....

The other option is through your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎13-12-2014

@Anonymous wrote:
I have built up loads of credit on my PAYG account and now want to stop auto top ups. Despite the online info saying it can be cancelled at any time I just can't find how to go about it. Does anyone know???

Ring 4445 and ask them to do it for you?....

Veritas Numquam Perit

MI5 · ‎13-12-2014

@Cleoriff wrote:
Ring 4445 and ask them to do it for you?....

The other option is through your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2014

Can I please ask a question on this.

If the OP cancels auto top up (as they are in credit) would they lose any inclusive minutes texts or data by not actually topping up (assuming they get any)???

Anonymous · ‎14-12-2014

Hi Nick

As payg allowances do not roll over into a new month then yes any texts,minutes and data would expire on the anniversary date.

A built up credit bank will then continue to pay for the bundles on their anniversary date.

Is that what you mean ?

jonsie · ‎14-12-2014

I believe the question to be that if a customer has to top up £10/15 a month (Big Bundle for example) to get allowances, would the credit on the phone be used to pay on the anniversary date or does the customer have to physically top up to renew allowances.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎14-12-2014

Ok.

Then Yes the Credit On the Payg Account is used on the anniversary date and the allowances are refreshed.

This is what I do on my Payg Account.

Cleoriff · ‎14-12-2014

Anyway...hopefully the OP has the answer to their original question....

Veritas Numquam Perit

Anonymous · ‎14-12-2014

@Anonymous wrote:
I have built up loads of credit on my PAYG account and now want to stop auto top ups. Despite the online info saying it can be cancelled at any time I just can't find how to go about it. Does anyone know???

Hi @Anonymous

To stop your auto Top-Up and delete your details go to www.o2.co.uk/myo2. Then go to auto Top-Up and delete/cancel your auto Top-Up and details.

Hope this helps

Anonymous · ‎14-12-2014

Yes that answers my query BoB / Jonsie. Helps me to decide on future plans.

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