on 22-10-2024 12:33
Hi all, I signed up for a Virgin Media boardband + O2 mobile bundle a while ago. I have terminated the VM part since I moved last year but I've kept on paying O2 even though I've never used it (I've been using another provider since before signing the bundle.) Now that the 18-month O2 contract is coming to an end (Jan 2025) I was wondering how do I cancel the plan? I have not used the O2 SIM for a second and I don't think I've ever seen the actual SIM card. Should I report lost SIM first? Can anyone help me out?
Solved! Go to Solution.
on 22-10-2024 12:39
You can report lost and get a replacement sim.
Guide: Lost or Stolen O2 Device? - How to Report it
Then cancel this way.
Guide: Cancelling Your Contract
Or without a sim.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 22-10-2024 12:39
You can report lost and get a replacement sim.
Guide: Lost or Stolen O2 Device? - How to Report it
Then cancel this way.
Guide: Cancelling Your Contract
Or without a sim.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
on 22-10-2024 14:22
on 22-10-2024 14:22
Thanks so much MI5, I'll try the recorded letter method. Just to followup, will I receive a reply or something to know that they have acted on my request?
on 22-10-2024 16:40
on 22-10-2024 16:40
Probably not, but your sim will switch off and you'll lose access to your MyO2 when cancelled