Solved: Re: Cancelling a new sim that’s been ordered

MS17 · ‎01-04-2020

Hi guys can anyone help I’ve ordered a new sim last night as I couldn’t find the deal on here for an existing customer, but then after ordering it found it 😬 and have upgraded my current contract and now I can’t get through to anyone on the phone or chat to cancel the sim that’s due to arrive can any one advise what to do? I thought if I don’t activate it I can just forget it but I’m guessing it won’t be that easy can anyone advise please thank you

MI5 · ‎01-04-2020

@MS17

Return it after you receive it https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-04-2020

@MS17

Return it after you receive it https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MS17 · ‎01-04-2020

Thank you so much it is so appreciated ☺️

MI5 · ‎01-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Cancelling a new sim that’s been ordered

Name spelled incorrectly

Failing Eligibility after 14 day new customer retu...

STAC Code

Move bill date

S25 pre order delivery date