Solved: Cancelling a contract - Page 2

MyDadsDaughter · ‎04-05-2020

I'm having a nightmare trying to cancel my Dad's contract. The only way to cancel is by telephoning but he cannot do that as he has a hearing impairment and can't hear all the automated messages. I've asked 02 to telephone him but have been told that they cannot do that. They won't let me cancel it on his behalf. He's very elderly and self-isolating so I can't help him make the phone call. If anyone can suggest anyway this can be resolved I would really appreciate it as he's paying money for a contract that he no longer needs. Thank you.

jonsie · ‎04-05-2020

Welcome

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-05-2020

Great news @MyDadsDaughter

Veritas Numquam Perit

MI5 · ‎04-05-2020

You're welcome 😊

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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