Cancelling a contract

[Anonymous]

My contract was due to finish in December. I contact O2 and asked them to finish my contract once it ran out. I'm still getting billed for it now. How do I stop this? The last time I cancelled a direct debit with another contract, I still got huge bills of almost £300.

[MI5]

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566... but you need to chase up with customer service as to why they didn't cancel at first request.

[Anonymous · Accepted solution]

Hi @Anonymous sounds like it wasn’t cancelled. You need to contact customer service again 

https://www.o2.co.uk/contactus

[Marjo]

Hi @Anonymous welcome to our forum! Sorry to hear that your contract wasn't cancelled despite your request! Did you manage to get in contact with customer service now to sort it out? Please let us know how you get on!