Cancelling a contract on line

[Anonymous]

Hi how do I cancel a pay monthly contract

[jonsie]

I would always cancel by phone with a follow up letter unless wanting to keep my number.

[Anonymous]

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

It was Sky i was thinking of. See paragraph 19 for all the options on how to cancel.

[Anonymous]

So the address in the help thread to cancel is correct and accepted by O2 as well as ringing them to cancel a contract.

[MI5]

---

@Anonymous wrote:
So the address in the help thread to cancel is correct and accepted by O2 as well as ringing them to cancel a contract.

---

So they say......

19 Notices

• 19.1 If you want to end the Agreement for any of the reasons described in paragraph 8.2 or 8.4, you must call customer service and call customer service and give us Notice of at least 30 days.

• 19.2 Any other type of notice related to this Agreement must be:

  • (a) by you in writing and delivered by email, by hand or sent by pre-paid post, to us at the address on your bill or be delivered through the 'Contact Us' section of our Website. You'll need to tell us your full name, address, account number and Mobile Phone number when sending notice through the 'Contact Us' section of the Website; and/or
  • (b) by us in writing by post or email to you at the most recent address you've given us (and you must keep us updated if your details change), or by SMS, MyO2 or bill communication, Website notification or other method of written notification which we may reasonably use to communicate with you.

[Anonymous]

Dandy.

[MI5]

Doesn't always work though as we find out on here so wise to follow up a month later and check your bank statements too.......

[Anonymous]

It also says you can do it by email I wonder how now they don't deal with emails

[davethorp]

Possibly if some one was to send it to the complaints review service or the CEO email address. I've had PAC codes from the CEOs office before as well when I rejected the price rise