on 14-07-2013 12:28
I purchased a simple mobile phone for my elderly mother and added the O2 Pay & Go SIM to my online account and managed it from there. She has now passed away and I want to close this SIM, there is a minimal balance of £12.45.
How can I close the SIM and can the balance be transferred to another of my accounts?
(Please do not suggest I phone Customer Services, there is never anyone in!)
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on 14-07-2013 12:47
Sorry to hear of your loss, but if you don't call Customer Services, you won't have much chance of recovering your money. I wouldn't try to do this through Live Chat. You really should speak to someone. I have read posts of others who find that calling early in the day usually means a shorter wait to speak to someone.
14-07-2013 13:23 - edited 14-07-2013 13:23