Cancelling Sim Only

[AlexP152]

Hi,

I moved over to O2 in November 2024 on a pay monthly SIM only deal for 24 months. Since moving over my signal is terrible where I live to the point where I cannot make or receive phone calls in the house without it cutting out or depending which room I'm in completely missing calls and they never come through. I checked the network coverage map before joining and it shows that there is full coverage in my location. I also raised a support call regarding this which O2 says there are no issues with the network.

My question is, if I cannot use my Sim to make and receive calls, is there a way to cancel my contract and move my number over to another network?

Thanks,

Alex

[MI5 · Accepted solution]

@AlexP152 

Only by paying up the full term Guide: Cancelling Your Contract 

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network for help

[AlexP152]

I thought this might be the case, but I just wondered if there was an option to waive the cancellation fee being that I am unable to use the SIM to make calls reliably.

Suppose the only other option is to reduce the plan down to the lowest amount and continue paying that, but I would ideally like to move my number to another provider.

[Enlli]

If you read the "How" guide above you will see it mentions WiFi Calling

In case you missed it here is the link

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Maps are only a rough guide and are unable to take into consideration a number of local factors that can have an impact on reception.

We always recommend using PAYG SIM cards on different networks first before committing to a contract 

[MI5]

@AlexP152 

You can also try reducing your network connection to 2g to make and receive calls as is usually reliable and stable.