Cancelling Order

[Williphant]

Dear all, 

I recently put in an order for an iPad Pro contract. I've actually gone and brought outright instead. I am trying to cancel my order but I am struggling to get in contact. I can't get hold of o2 via phone or web chat. I can't seem to find an email address. Any ideas how to proceed? 

[Cleoriff]

@Williphant 

Getting in touch with O2 to cancel the order will be difficult. You can try though Guide: Coronavirus Community Help and Support 

Or you could wait and return under the change of mind policy.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Williphant]

I did actually manage to get through and cancelled the order. Thanks for getting back to me. 

Will

[Bambino]

Only method is by phone at present @Williphant If you can't get through you'll have to wait until your order arrives and refuse delivery, or accept it then send it back. You will eventually get refunded.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Edit: Good news @Williphant Just check your bank statements to ensure you haven't been charged.

[Cleoriff]

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@Williphant wrote:

I did actually manage to get through and cancelled the order. Thanks for getting back to me. 

Will

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Good news @Williphant