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Cancelling My Contract

I have already given notice of cancelling my contract on the online chat. I want to move to PAYG with a different network (GiffGaff) and need to request a PAC code. Once I have the code, what date should I use it? My contract end date is the 19th May 2015. Will I incur an early termination fee? Will my contract be offically cancelled? What is the final bill? Finally, can I still use the same phone with the PAYG sim?


I know it's a lot of questions, so thanks in advance if you answer!


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Registered: ‎13-08-2008

Re: Cancelling My Contract

Hopefully this help guide should explain it all http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

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Re: Cancelling My Contract

Don't rely on live chat to cancel your contract. Call CS on 202 for pay monthly or 4445 for payg.


once you receive your pac you can use it anytime within 30 days. When you use it will then generate a final bill

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Re: Cancelling My Contract

if your phone is locked to O2 you will need an unlock code to use it on another network, if you bought it direst from O2 it will be locked!. O2 will give you an unlock code if you have finished your contract it should be free i believe, but stil in contract there wil be a charge. as for your pac code use it straight away once your number changes to your new network your contract with O2 will end and a final bill will be issued!. hope this helps.

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Registered: ‎04-04-2012

Re: Cancelling My Contract

You don't need to unlock phone to use a giffgaff sim.
Request your PAC and use it 2 days before the end of your o2 contract to avoid extra months charges and make full use of your o2 allowances.
Do not cancel your o2 direct debit until you've had your final bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎31-03-2010

Re: Cancelling My Contract

@Anonymous If you are a Pay Monthly contract customer there is no charge to unlock a phone if your contract is still running. With some phones (new iPhones) you usually have to wait six months after release before you can request an unlock code.