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Cancelling Contract?

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Anonymous
Not applicable

on ‎07-11-2013 10:57

on ‎07-11-2013 10:57

I am giving my 30 days notice to cancel my contract on the 11th Nov., as my contract ends on the 11th Dec.

What happens afterwards? Do I cancel the direct debit from 11th Dec. also?

Plus I want to keep this number but I will be taking out a completely new contract. So how do I do that?
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MI5
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on ‎07-11-2013 11:14

on ‎07-11-2013 11:14

@Anonymous wrote:
The direct debit is in my name, the contract is in another persons name.

So how will I know when to cancel the direct debit?

You don't - It will continue as you are taking over the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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‎07-11-2013 11:15 - edited ‎07-11-2013 11:17

‎07-11-2013 11:15 - edited ‎07-11-2013 11:17

Take a look at the post above from MI5. You need the person whose name is on the contract to be with you. Make sure you both have the appropriate ID's.

I DO NOT WORK FOR O2



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Anonymous
Not applicable
In response to MI5

on ‎07-11-2013 11:16

on ‎07-11-2013 11:16

Sorry but I don't understand what you're saying.

I'm taking out a completely new contract in my own name. Therefore the direct debit will need to be cancelled.
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Anonymous
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In response to MI5

on ‎07-11-2013 11:18

on ‎07-11-2013 11:18

O2 store told me it will cost money to change the name and possibly 4 weeks, so I'm not doing that.

I'm cancelling this contract completely. Then taking out a new one.
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MI5
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on ‎07-11-2013 11:18

on ‎07-11-2013 11:18

You can't take a new contract unless you cancel the old one - Unless you want 2 contracts?
You are already paying the DD, that is separate from the contract name.
Just change the contract to your name and then upgrade. Your DD will be adjusted to take the payment for the new contract....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎07-11-2013 11:19

on ‎07-11-2013 11:19

@Anonymous wrote:
O2 store told me it will cost money to change the name and possibly 4 weeks, so I'm not doing that.

I'm cancelling this contract completely. Then taking out a new one.

Not true at all.

When does the contract end officially ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 34
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Anonymous
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In response to MI5

on ‎07-11-2013 11:20

on ‎07-11-2013 11:20

11th Dec
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MI5
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on ‎07-11-2013 11:23

on ‎07-11-2013 11:23

OK, so it's very simple.
1 - Go to store with person who's name is on contract.
2 - Transfer contract into your name.
3 - Anytime after 11th NOVEMBER you can upgrade the contract (as it is now yours).
4 - Your current DD will be automatically adjusted by O2 to take the new payments.
NOTE: If you take a refresh tariff you will have to set up another DD to cover the phone payment as the airtime and phone are billed separately on refresh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎07-11-2013 11:23

on ‎07-11-2013 11:23

No I want orb contract, which is why I'm asking how to cancel the other one.

They told me I can't change the contract name
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Anonymous
Not applicable
In response to Anonymous

on ‎07-11-2013 11:24

on ‎07-11-2013 11:24

New contract*
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