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Cancelling Contract

Lauren7488x
Level 1: Joiner
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Hi, 

I’m just wondering what charges need to be paid when cancelling a contract? They balance that shows on the upgrade screen is it the same price as an early termination or is there other charges on top? Do you have to pay for the tariff as well as the amount for the phone?

thanks 

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MI5
Level 94: Supreme
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@Lauren7488x 

Just the remaining device plan.

All you need to know here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122256 Posts
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  • 18982 Solutions
Registered:

@Lauren7488x 

Just the remaining device plan.

All you need to know here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 56: Guvnor
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@Lauren7488x 

 

If you have a refresh plan, the you just need to pay off the remaining device plan, which is the cost to upgrade at the bottom of Myo2. 

To pay off the phone plan you need to call o2 on 202 or 0344 809 0202

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Lauren7488x 

If porting out to another network there's no need to waste time trying to call to pay off your device plan.

Just text for your PAC Guide: How to get your PAC [June 2021 Update] and when you use it on a new network, O2 will generate your final bill with the termination fees automatically which will be taken by the normal direct debit route after 14 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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