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Cancelling Airtime Plan for paid devices

zerodayjay
Level 1: Joiner
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Dreaded 202 number nonsense.

 

I'm coming up on the final payment of two devices. I'm told that the respective sims for these devices will continue to operate and I'll be charged for them. Why is it so difficult to get these cancelled?

I've called 202 twice now and waited up to 30 mins before giving up.

 

Is there an easier way to do this? It really should be an option on the app.

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MI5
Level 94: Supreme
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@zerodayjay 

Guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128146 Posts
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  • 22500 Solutions
Registered:

@zerodayjay 

Guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 68: Extraordinaire
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@zerodayjay 

 

The Airtime contract rolls on, as per the terms and conditions you signed on joining o2. 

You need to speak to o2 on 202 and cancel them once the final payments have been made and they will cancel them for you.


The guide below will help as well.

 

Guide: Cancelling Your Contract 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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