Cancelled within 14 days, still charged first £20 monthly fee

[Ceej88]

Hi,

i cancelled my contract after 7 days so within the 14 days cooling off period but o2 just whipped £20 out of my bank? Why? 

[madasaf1sh]

@Ceej88 

No on one this community forum will know, so you will need to speak to o2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call them on 0800 902 0217

[MI5]

@Ceej88 

You have to pay for any usage in the period up to cancellation.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device