Cancelled primary contract but still have joint contract

[Anonymous]

Hi I cancelled my contract and have paid it off but I have my daughters contract still with o2 which was linked to my contract. How do I now access her account online. When I type her mobile number in it says it is not a valid uk mobile number but this account is still active with o2. clingan96**Personal info**

[Bambino · Accepted solution]

@Anonymous You will have to speak to Customer Service. No one here has access to anyone else's account.

https://www.o2.co.uk/contactus

[Anonymous]

@Anonymous Maybe it was unlinked & she has a new login of her own but customer service should be able to find out 

https://www.o2.co.uk/contactus

[MI5]

What do you see when you login to your myo2?
http://www.o2.co.uk/myo2

[jonsie]

It can't neb a linked account otherwise it would still be showing in your own My O2. It maybe that customer service will have to reset that account and supply new login details. Mention @Anonymous as she obviously thinks this is customer service. 

[Marjo]

Hello @Anonymous, how are you doing today? Did you manage to access the account alright in the end or are you still struggling? As mentioned above by our members this forum is mainly just customers and friends helping each other out with general queries and we don't have access to O2 systems, however we can point you to the right direction.

Let us know how you get on with this and if it was resolved for you? Cheers!

[Anonymous]

Hiya yes got sorted the other day that’s to everyone for their suggestions

[Anonymous]

*thanks I mean !!!!

[Marjo]

Awesome, great to hear it was resolved! Thanks for the update! 

[Anonymous]

Glad to hear it’s all sorted for you