Re: Cancelled new contract

Philip87 · ‎27-04-2020

I cancelled a new contract with in the 30 day period and sent my handset back and I received my upfront payment back but my first bill was due and I paid a device payment and also the tariff payment, should I got these refunded and the phone was returned under the change of mind period

Cleoriff · ‎27-04-2020

@Philip87

If you used the phone at all, then yes you would have been charged.

You only get a total refund if the phone was returned unused.

Veritas Numquam Perit

MI5 · ‎27-04-2020

@Philip87

You shouldn't pay the device plan but will be charged for any usage of the airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Philip87 · ‎28-04-2020

Phone had been taken out of the box but the SIM card didn’t get put in or used

Cleoriff · ‎28-04-2020

Then you should be refunded in total @Philip87

Give them a call

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