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Cancelled my order phone bills

yvonne_smith-13
Level 1: Joiner
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Hello my name yvonne

 

I  am trying to contact someone about cancellation on my iPhone which I no longer used. I am deaf as I can't communicate on the phone. I  got the message on my redmi phone and saying they will charge me extra for cancellation? I am not clear as I thought I  can cancel anytime am I right? Please can you help me.

 

Many thanks 

Yvonne Smith 

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Bambino
Level 84: Resplendent
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@yvonne_smith-13 You have to settle the remainder of your contract: Cancelling your contract - An updated guide - O2 Community

Edit: I will also tag @O2Georgina or @O2Waqas who may be able to help you with anything you don't understand.

I DO NOT WORK FOR O2



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O2Waqas
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@Bambino Thank you for the tag

 

@yvonne_smith-13 I will send you a private message so we can look into this further 

 

Thanks 

 

 

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