Solved: Cancelled my contract, but still being billed

Confused2 · ‎18-02-2020

I spoke with O2 in December to cancel my phone contract. Why am I then still being billed a full months payment in February?
My old phone was lost and the contract was up for renewal... so I shouldn’t have to owe anything.

MI5 · ‎18-02-2020

@Confused2

How to cancel Guide: Cancelling Your Contract

You must speak to customer service to find out why they didn't cancel it previously Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-02-2020

@Confused2

How to cancel Guide: Cancelling Your Contract

You must speak to customer service to find out why they didn't cancel it previously Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-02-2020

It definitey sounds like whoever you spoke to didn't action the cancellation.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Cancelled my contract, but still being billed

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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