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on 06-07-2023 14:23
Hello,
I need an urgent help from you guys. I cancelled my contract in Germany, in February 2023. Then I moved to the UK. When I cancelled, I filled a form and sent them a proof of residence (from the UK) so they could cancel it and then I received a confirmation of cancellation. But unfortunately I'm being charged until these days and the only way to contact them is calling, and I can not do it from the UK, I do not manage to.
Please I ask you help and support on this as I have all emails/ PDFs confirming my contract is ended.
My name is Jose Fernandes Neto, my email is jfneto92**Personal info**
Thank you.
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on 06-07-2023 14:26
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
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on 06-07-2023 14:26
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-07-2023 14:56
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on 06-07-2023 14:56
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on 06-07-2023 15:18
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on 06-07-2023 15:18
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on 06-07-2023 15:18
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on 06-07-2023 15:18
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on 06-07-2023 15:19
You're welcome
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