Cancelled my contract Account number: [removed]

[Francestheosamj]

Hi 

I cancelled my account on 21st may 2024 and paid off my contract in full. However I am still being charged for my air time tarrif. I explained to the gentleman on the phone that I no longer wish to be with 02 and to cancel my contract.

[mod edit: as these posts are publicly viewable we've removed some of the sensitive info. Thanks 😊]

[MI5]

@Francestheosamj 

You will get one final bill after leaving, so leave your direct debit in place until paid.

You can check with O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm