
on 07-05-2013 20:52
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 20:52
Hello I hope someone can help.
I phoned customer services at the end of February to cancel my contract before the due date in April. I did not want to keep my old number and did not request a pak code. I got the call 2 weeks later trying to get me to come back, so it's on their system that I have left/in process of leaving. I checked my email and o2 account today to discover they billed me for April which is fine but they are also billing my for May and June. I went to the shop to have a chat with them and they told me the account is still active. Anyone else had this problem? I know I should phone customer services but I don't want to be stuck paying for a phone and a number that doesn't exist anymore! Any advice from anyone to help me when I speak to them?
Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 20:57
Remind them also, to refund the extra months you have wrongly been charged for

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 20:57
Remind them also, to refund the extra months you have wrongly been charged for

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 24484 Posts
- 1067 Topics
- 3841 Solutions
on 07-05-2013 21:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:06
No that's also the odd thing I've had no letter nor an email just that phone call asking me to reconsider and come back to O2...
- 152362 Posts
- 651 Topics
- 29082 Solutions
on 07-05-2013 21:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:09
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 24484 Posts
- 1067 Topics
- 3841 Solutions
on 07-05-2013 21:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:14
- 24484 Posts
- 1067 Topics
- 3841 Solutions
on 07-05-2013 21:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-05-2013 21:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-05-2013 17:17
Hello Friends!
I called them up and they said because I was given a PAC(?) code I had 30 days to use it but if I didn't the account still remained active. I do remember saying that I did not wish to keep my old number. I wasn't made aware of this on my first call. They told me about the 30day timeframe but not that my contract would keep going after that, otherwise I would have just cancelled there and then like I wanted to! I think if you cancel the contract it should be a seperate thing if you want to keep the number or not. They definately cancelled my insurance in the first call I made though. They are going to refund me the extra month I paid but it seems if I'm stil in credit I have to go through another arsey process just to get my money back!

