Cancelled contract

[RyanElliott]

I've called to cancel my contract on the 05/05/2020 they said it all wen through, however I've been billed for May and my O2 is saying next bill due for June. I've called again and they confirmed it was cancelled. Find their customer service very poor and unhelpful when you finally get through. Any advice

[Cleoriff]

@RyanElliott 

Guide: Cancelling Your Contract 

If you want to call again to check then call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[RyanElliott]

The phone operators aren't helpful. I've been told twice its cancelled however o2 continue to bill me. Been with other networks and never had these issues before

[jonsie]

Are you sure you didn't just get the final bill?