on 03-05-2020 21:51
I cancelled my contract and instead of it ending I’ve been put on a refresh tariff...do I need to phone and cancel again...I had to ring to cancel originally
on 03-05-2020 21:58
Yes you will need to call them
any of the numbers in the link
Guide: Coronavirus Community Help and Support
If you receive a new device you will need to return it
https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy
on 03-05-2020 23:46
on 03-05-2020 23:50
on 03-05-2020 23:50
You need to call customer service and ask them to migrate your number to the new contract
That would end your old contract
If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
on 04-05-2020 00:24
on 04-05-2020 07:28
on 04-05-2020 07:28
They open at 8am @Relentlessni . That's the best time to call.
Veritas Numquam Perit