14-09-2023 12:24
I received a letter in the post yesterday claiming I owe £6 on an 02 sim. I have the sim but it has never been used. I have called 202 to cancel and after confirming I would like to cancel, the phone call was ended immediately.
Now the sim card says it is not provisioned and I am unable to call 202 back as the sim is not registered to a network.
Has this sim been cancelled? I didn't pay anything.
14-09-2023 12:28
You need to confirm with O2.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
14-09-2023 12:34
Thankyou for the reply.
However I am unable to call that number.
(I had to use a very old phone to be able to make the call to 202. Which has no other sim apart from this 02 one or credit to be able to call)
Is this the only point of contact regarding my issue?
Does the phone call usually disconnect when you ask to cancel?
14-09-2023 12:48
The number above is an 0800 number you can call from anywhere, including Skype for free @KALH .
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
14-09-2023 14:36
14-09-2023 14:36
@KALH wrote:Does the phone call usually disconnect when you ask to cancel?
As the sim is dead I think it's safe to assume they have cancelled and disconnected you.