Cancellation

[Anonymous]

Hi All

I am leaving O2 and have been advised by O2 Agents by phone that I can cancel my contract by phone, without any penalty. My last contract payment is 25 April and the contract ends on 25th May. O2 have issued a PAC code (yesterday) which I can use between 25 April - 19th May which will create the final bill, there will be no cancellation charges (I asked them quite specifically twice about this timescale).

Does this sound correct? I have heard from a collegue that they also cancelled in a simillar way but were subsequently presented with a cancellation charge even after paying thier final monthly bill in full because the cancelation was done before that final bill was paid.

As I specifically asked both the customer service rep and then the retentions/cancellation rep about this I am not expecting any additional charges.

Any community experience of this sort of thing? Ive been concerned about O2 behaviours since they hit me for a mid contract Tarriff increase (the one just before the regulators banned MNOs from doing it) plus RPI increases as well during my 24mth contract.

Regards

Ian

[MI5]

Twice for me.

[Cleoriff]

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@MI5 wrote:
Twice for me.

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Hello @MI5...shouldn't you be abed??...Got a long trip tomorrow methinks...

[jonsie]

You home tomorrow Rich?

[Anonymous]

But that's the point - you don't know these 'hurdles' exist until you try to switch networks and find you can't or don't know you have a refund you haven't received.  It's great that the information is in the forum but no-one would search for it unless they already knew tthey had a problem to solve!  I didn't find out about the network unlock code until I Googled it and found an article on the forum telling me it would take 7 days.  Wouldn't it be good customer relattions to give this information up-front when someone requests the PAC?

[Anonymous]

I was not told.  The person providing me with my PAC on online chat was only interested in making me wait as long as possible and meanwhile offering me a worse deal to stay than the one I'd already given him details of, so why would I take it?  

[jonsie]

In an ideal world that's what would happen but they leave it to us to find out these things.