Cancellation

[Christopher2]

Hi,

I cancelled my pay monthly sim during by 14 day cooling off period a week or so ago.  I was told that this has been accepted and a an email has been sent to their manager for it to be signed off. I did not receive any confirmation on this conversation of which I queried but I was informed this is normal as I am just cancelling my sim. I have still not received confirmation of my cancellation and now o2 are messaging saying my monthly line rental is now overdue despite me cancelling. Help please!

[Cleoriff · Accepted solution]

Hi @Christopher2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.