Cancellation

[Kierang527]

I got a sim only plan but changed my mind 2 days later and I rang up and cancelled and I’ve now been charged a full years cancellation fee, I rang up and spoke when I got my bill and was assured the system would credit my account as it was a change of mind request so I’ve left it and now just been billed the full years worth, and the way things are at the moment I need every penny

Any suggestions

Thanks

[O2Lorna]

Hi

You need to speak to customer services to resolve this.

Hi please see below link

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[KingAmo]

@Kierang527

Please bear with them, everything is running slow at the moment. I believe your refund will work out pretty soon. Be patient

[jonsie]

Guide: Coronavirus Community Help and Support 

[Kierang527]

Would this be a case of phoning up? As I can’t find and solution online

[Cleoriff]

@Kierang527 

All numbers are in the link posted by @jonsie 

[Kierang527]

I ain’t asked for a refund that’s what I’m asking there system has put it through as a cancellation and charged the full year, if I don’t query it I’m not gonna get a refund