Cancellation within 2 days

Anonymous · ‎01-03-2017

Hi, I have just cancelled 2 Pay Monthly contracts, 2 days after taking them out.. (twins birthday unwanted gifts)

I was told by the retentions team even though neither has been used and its within 14 days I still must give 30 days notice to cancel.

Is that correct? as it seems a bit unfair that I have to pay for 2x30 day contracts that will not be used....

MI5 · ‎01-03-2017

No, you pay nothing unless there has been any calls, texts or data used in which case you only pay for what you used and not the full month.

http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎01-03-2017

Thanks, I thought so,but when questioned the lady was adament that I have to give 30 days notice..

Will be chasing this uo again......

MI5 · ‎01-03-2017

Yes, you must do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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