on 16-10-2014 19:56
on 16-10-2014 19:56
on 16-10-2014 20:01
on 16-10-2014 20:01
Were you on the refresh tariff ?
With that all one needs to do is pay the handset off and then give notice to end the airtime and walk away.
If on an older style contract of 24 months etc you are required to pay the remaining amount of months left on the contract minus any bolt on and insurance.
Id give them a phone call or use live chat to askl for clarification.
Help link :
on 16-10-2014 20:01
on 16-10-2014 20:03
If you were on refresh and paid off the handset you are able to leave your contract and just pay off the airtime. There should be no cancellation fee. Contact customer service as there has obviously been an error.