Solved: Cancellation of contract

Anonymous · ‎26-01-2013

Unfortunately I have had to cancel my new contract with O2 as I receive absolutely no signal within my house. The phone states that I'm not registered on the network, unless I'm in my garden.

having rung CS, they have stated that I am in fact only recieving 2G and not the 3G stated on the coverage checker.

why have a coverage checker if it is not accurate?

i need a phone for work and am now having to wait 72 hours to confirm that the contract has been cancelled before I can start a new contract. Really disappointed.

Ponge

perksie · ‎26-01-2013

@Anonymous wrote:
why have a coverage checker if it is not accurate?

It's as accurate as it can be, it's not possible to know what the signal will be inside any property.

I would get a Pay and Go sim from the other companies and see which gives you the best signal before you take out another contract.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

perksie · ‎26-01-2013

@Anonymous wrote:
why have a coverage checker if it is not accurate?

It's as accurate as it can be, it's not possible to know what the signal will be inside any property.

I would get a Pay and Go sim from the other companies and see which gives you the best signal before you take out another contract.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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